General Sales Conditions

RESERVATIONS  ·  RECEPTION/ CHECK-IN  ·  ENTRANCE REGISTRATION  ·  CHECK-OUT  ·  RESERVATION CHANGES OR CANCELLATIONS  ·  CONDITIONS  ·  SERVICES  ·  FORCE MAJEURE  · SWIMMING POOL RULES

RESERVATIONS

To reserve one of our apartments you will only have to select:

  • the dates of your preference,
  • the chosen apartment,
  • and mark the people who are going to stay. Children under 5 years old do not count (they do not have to be counted), the stay is free for them.Para todas las reservas, requerimos un número de tarjeta bancaria válido. Desde la plataforma de reservas se pasará cargo del 50% del importe total. El resto del pago se hará efectivo el día de entrada / check-in.

There is also a payment option through Bizum.

RECEPTION – CHECK-IN

At reception, the necessary procedures will be carried out for the admission of people to the establishment and the keys will be given to access the apartments.

Reception will only be open to the public at certain hours in the morning, but we will be operational 24 hours a day at phone: +34 696 61 50 65.

At night we will only attend to emergencies.

It will always be necessary to contact us the day before to find out the expected arrival time, it will also be necessary to keep us informed in case, for any reason, you cannot arrive at the established time. Keep in mind that we need to organize ourselves because we have to travel to meet you.

The time to carry out the CHECK-IN and handover of keys in person will normally be from 12:00 to 15:00. This time does not imply that the apartment can be delivered at that time, it will depend on whether the cleaning is completed or not.

Even if your apartment is not available at that time, you WILL be able to enjoy the facilities (swimming pool, garden, common room, outdoor play area, bike rental,…) while you wait for it to be ready. We have a luggage storage room.

Loss of the key and/or request for a new one may involve a charge.

 

ENTRANCE REGISTRATION

  • Guests are required to present:
    • An OFFICIAL IDENTIFICATION DOCUMENT at the time of check-in, for all guests without omitting children, as well as PAYMENT INFORMATION. “Royal Decree 933/2021, of October 26, which establishes the obligations of documentary registration and information of natural or legal persons who carry out lodging and motor vehicle rental activities.”
      Morada Atlántica may scan or photocopy said document only and exclusively to register guests.
    • The details of a valid BANK CREDIT/DEBIT CARD, as a guarantee.

Traveler data, mandatory to present:

  • Name and surname, Sex, Identity document number, Document support number, Type of document (DNI, passport, TIE), Nationality, Date of birth, Place of habitual residence (Full address, City, Country), Landline telephone , Mobile phone, Email, Number of travelers, Relationship between travelers (in the event that one is a minor).
  • Transaction data (Contract data: Reference number, Date, Signatures)
  • Contract execution data (Entry date and time, Exit date and time)
  • Payment details: Type (cash, credit card, payment platform, transfer…). Identification of the payment method: card type and number, bank account IBAN, mobile payment solution, others. Owner of the payment method. Card expiration date. Date of payment.

CHECK-OUT

CHECK-OUT or completion of the stay will be at most until 12:00 noon on the day designated as the departure date.

Late departures will have an additional cost due to the delay in cleaning and consequently the delay in delivery to the next guest. This amount will amount to €50/hour, which will be charged to the card provided as a guarantee for the stay.

In “NO SHOWS” and EARLY DEPARTURES: the entire stay will be charged.

Entry to the establishment is exclusive to registered clients staying at the establishment. Please contact us if you are going to RECEIVE VISITS.

RESERVATION CHANGES OR CANCELLATIONS

Unforeseen events can always arise, but for your peace of mind, you can freely modify or cancel your reservation:

We will first offer you the option to change the dates of your reservation (provided there is availability) at no additional cost. You can change them at that moment or we will send you a “voucher” by email.

What are the cancellation conditions?

If you still decide to cancel, we would be very sorry, but no problem, we would make a full refund of the amount paid, if these requirements are met:

    1. For medical reasons, legal obligations, flight cancellation, etc., as long as certified documentation is presented proving the fact.
    2. In other cases of cancellation of the reservation, the following withholding percentages will be applied to the amount made:
      – In high season (June 15 to September 15): 100% when canceled less than 30 days in advance.
      – Rest of dates: 100% when canceled less than 15 days in advance.

Will I be charged for changing reservation dates to a later date?

Changing dates, as long as we have availability, will not be a problem.

There may be a price difference (the price may be higher or lower). This may be due to the time of year, whether it is high season or not.

If the rate is higher, you will have to pay the difference between the original price and the new dates. If, on the other hand, it is lower, the price difference will be reflected in a discount voucher/voucher.

Can I transfer my reservation to another person?

Of course! To transfer your reservation to another person, you will only have to contact us and tell us the information of the new guests.

If you have any questions, do not hesitate to ask us, we will be happy to help you!

 

CONDITIONS

  1. Access and/or stay of guests will be prevented when the following assumptions are not met:
    • When the agreed date of entry/exit of the establishment is not met.
    • When the facilities and equipment as well as the environmental environment are not respected.
    • When the person displays violent or aggressive attitudes or causes altercations, creates dangerous situations or inconveniences to other guests.
    • When the person does not meet minimum hygiene conditions.
    • When the person is consuming drugs, narcotic or psychotropic substances, or shows symptoms of having consumed them, and shows obvious signs or behaviors of being intoxicated.
    • Likewise, it will be cause for expulsion when they cause malicious damage to the facilities, scandal, noise, and the tranquility and privacy of the stay of other guests is disturbed.
    • When the person carries weapons and objects that can be used as such, unless in accordance with the current provisions of the specific applicable regulations, they are members of the Police / Security Forces and Corps or private bodyguards integrated into private companies. , and access the establishment in the exercise of their duties.

Nonetheless, and in the cases described above, the person is obliged to pay the expenses incurred up to the moment of prohibition of access or stay in the establishment.

  1. The TOWEL replacement schedule will usually be done every 2 days and the CLEANING of the rooms will usually be done every 4 days, from 8:30 a.m. to 11:00 a.m. If the cleaning could not be carried out during that time, it would be postponed, and a new date must be set.
  2. It is prohibited to make any other use of the apartment’s TOWELS other than personal hygiene. We have pool towels, you can request them at reception. See conditions in the POOL REGULATIONS section.
  3. More people will not be allowed to stay than the maximum capacity of the apartment that has been contracted. The fee must be paid for each of the guests and/or services used.
  4. The establishment is not responsible for the loss or theft of money or valuables found in the apartment and/or in the establishment in general.
  5. SMOKING is prohibited in the establishment, except in places designated for it, terraces, balconies and porches. Smoking inside the apartments is totally prohibited. Customers who ignore this prohibition will incur a sanitization, cleaning and change of textiles service, the cost of which is 1,500 euros.
  6. It is expressly prohibited, in all areas and facilities of this establishment, the USE, CONSUMPTION or POSSESSION of dangerous products and substances, hallucinogens, DRUGS… etc., in application of current legislation on public health.
  7. PETS: Access to the establishment with companion animals or pets is not permitted, with the exception of guide dogs, with prior express authorization from the establishment.
  8. The use of devices, instruments or music players at a volume that disturbs the rest of other users is prohibited. It is also prohibited to lack respect or disturb other users, have inappropriate behavior, SINGING, SCREAMING…
  9. From 10:00 p.m. it is necessary to maintain due silence in the common areas and apartments in order not to disturb the rest of other users.
  10. It is strictly prohibited to organize PARTIES in the apartments and in any common space of the establishment.

 

SERVICES

PARKING

We have two areas to park vehicles, both exterior:

  • The outdoor parking located next to the playground is free for hotel guests.
  • In the outdoor and fenced parking lot we have CHARGERS FOR ELECTRIC CARS. Ask us to activate the charging and ask us for the cable. This service has a cost per kW.Al aparcar el vehículo deben ocupar una sola plaza de aparcamiento.

The use of the disabled parking area must be justified by displaying the required card inside the vehicle.

The establishment is not responsible for any damage caused or received to the vehicles or the objects stored inside them, as well as the theft of the vehicle itself.

LAUNDRY ROOOM

We have a common area where you can use a washing machine and dryer. We inform you that Morada Atlántica is not responsible for the clothing and objects left in this common area.

We request that you make PROPER USE of the appliances, do not use a load if there are few items of clothing, it is an unnecessary waste of resources. The staff may ask you to pay an extra to compensate for the expense.

DINING ROOM

The dining room’s hours TO SERVE BREAKFAST are from 9:30 a.m. to 11:00 a.m. Closing time being 11:00am.

SWIMMING POOL

  • The use of the sun loungers at the pool is free, and they cannot be reserved.
  • The use of TOWELS in the room for the pool or beach is prohibited. The establishment has towels available to its clients for exclusive use of the pool after a deposit of €20 in cash, which will be returned once the towel is delivered to reception. In case of loss or deterioration of the towel, the client will not recover the deposit.
  • The use of the pool is exclusive for clients staying at Morada Atlántica, inviting people who aren’t guests is conditional on the express authorization of Morada Atlántica. Consult us.

EXTERIOR JACUZZI

The outdoor jacuzzi is for private use, check availability and rates.

It is exclusive for hosted clients. Inviting non-hosted people is not permitted without the express authorization of the property and is grounds for termination of the contract.

The CONSUMPTION OF FOOD OR DRINKS in the jacuzzi is prohibited, for reasons of hygiene, and maintenance of the filter and surfaces of the jacuzzi.

Do not use ELECTRICAL APPLIANCES in or near the jacuzzi. Danger of electric shock.

We recommend not using the jacuzzi by people with heart and blood pressure problems, pregnant women or children under 4 years of age.

Parents or guardians of minors must ensure that they DO NOT USE the jacuzzi and if they do so it will be under their own guardianship and responsibility.

EXTERIOR GAMES

Guests have various sports equipment at their disposal to enjoy on the outdoor playground (soccer ball, volleyball ball and net, badminton rackets and feathers, archery, toys for the sandbox…etc.). This material can be requested at reception. Its delivery may require a security deposit of –euros (returnable upon delivery).

GAMES IN THE COMMON ROOM

Guests have at their disposal in the common lounge:

  • table games,
  • reading books for the little ones,
  • console and video games (has a small cost).

BIKE AND AQUATIC EQUIPMENT RENTAL

You can enjoy a bike ride and rent a kayak or paddle surf with our own equipment. Ask us about availability and rates.

INFORMATION COMPLEMENTARY SERVICES PROVIDED BY THIRD PARTIES

You can find information at reception about excursions, services and experiences (surfing lessons, horse riding routes…) provided by companies outside of Morada Atlántica.

Morada Atlántica will not be responsible for the services provided by third parties.

INFORMATION AND QUESTIONS

For any type of doubt or question, you can contact our staff, who will be happy to assist you and, if necessary, will contact you with the person authorized to resolve your doubt or question.

ADVICE AND SUGGESTIONS

  • Close the door to your apartment when you leave it, and leave the LIGHTS OFF, and WINDOWS CLOSED.
  • Our conditions prohibit SMOKING inside the rooms (do so only in authorized areas).
  • Safety regulations also prohibit the use of CANDLES or any other element that may cause a fire.
  • Don’t be upset if they ask you at reception to identify yourself. It’s for your safety.
  • If you discover any type of deterioration or anomaly in the apartment or in the common facilities, please contact us to solve it as soon as possible. We like to improve little by little.
  • Respect nighttime and nap times, and in general, avoid making unnecessary noise.
  • Please use the facilities appropriately, respecting the furniture and facilities as well as all your belongings, including the gardens and outdoor play areas of the establishment.
  • Notify us immediately of any abnormal event you notice.FORCE MAJEURE

The establishment may be released from its obligations (accommodation and/or breakfast) if it cannot assume them due to the occurrence of a case of force majeure and, in particular, in the event of total or partial destruction of the establishment, employee strike or strike of supplies. any type,… etc.

 

SWIMMING POOL RULES

  1. CAREFULLY READ THE POOL RULES LOCATED ON THE OUTSIDE OF THE POOL
  2. POOL HOURS: 11.00 h. to 21.00 h.
  3. MAXIMUM CAPACITY: 37 PEOPLE.
  4. POOL WITHOUT LIFEGUARD SERVICE: swim under your responsibility.
  5. Users must make note of the different DEPTHS of the pool before using it in order to avoid accidents.
  6. PERSONAL ITEMS are the responsibility of each user, Morada Atlántica is not responsible for forgotten items.
  7. Pool towels: The use of the apartment’s white towels in the pool or garden area is prohibited. POOL TOWELS are available to guests at reception. Its delivery requires a security deposit of 20 euros (returnable upon delivery). The price of use for changing towels is €1 per towel.
  8. For hygiene and safety reasons, it is not allowed to enter the COMMON AREAS (dining room, common lounge, outdoor toilet) or the APARTMENTS, WET OR WITH WET FEET.
  9. MANDATORY:
    • SHOWER before bathing. For hygiene reasons, it is mandatory to shower before using the pool and always wear a swimsuit.
    • Use of specific DIAPERS for swimming for minors who require it.
    • Minors or people who do not know how to swim will have to use FLOATATION devices.
    • Evacuate the pool in case of LIGHTNING STORMS.
  10. FOR SECURITY REASONS THE FOLLOWING IS PROHIBITED:
    • The entry of MINORS without the company of an adult. Children always under supervision. Parents or guardians of minors must ensure that they do not use the pool and if they do so it will be under their own guardianship and responsibility.
    • RUN in the area and JUMP or DIVE HEAD FIRST into the pool.
    • Using the pool with SKIN DISEASES.
    • Consume DRINKS or FOOD and use GLASS objects, containers/containers.
    • Dirty the water with unhygienic practices: SPITTING, BLOWING YOUR NOSE, URINATING or contaminating the pool water in any way possible.
    • SMOKING in the premises, or consuming any type of DRUGS or HALLUCINOGENIC SUBSTANCES, as well as entering the pool while DRUNK.
    • Taking PHOTOS or recordings that include images of other users.
    • Leaving waste and/or GARBAGE/RUBBISH on the premises.
    • If you have used toys in the pool or rest area, please pick them up at the end of the game. They can cause a blockage in the ROBOT CLEANING BOTTOM of the pool and/or in the ROBOT LAWN MOWER. Do not leave towels or clothes in the garden, the LAWN MOWER could cut the clothes.